More care homes banning relatives who complain claims charity
LONDON: A charity has warned it is seeing more examples of care homes banning residents who complain about the treatment of their loved ones.
Chair Judy Downey of the Relatives and Residents Association (R&RA) said she was seeing at least one case a week of families being banned from care homes and warned the problem was getting worse.
“We are coming into contact with an increasing number of people who are banned or restricted after complaining about a care home,” Judy said.
“Most are too afraid to speak out in case of further repercussions on loved ones. We believe the cases that come to us are the tip of the iceberg.”
Judy said the charity was sending a dossier to the CQC and demanding action be taken.
The news comes after the media exposed the practice of care homes evicting residents whose families complain.
