Senior living providers optimistic about ‘more tech-forward future’ claims report

LONDON: Despite industry challenges, senior living operators “are optimistic about a more tech-forward future,” according to LifeLoop’s 2024 State of Senior Living and Technology Report.

This is the fifth installment of LifeLoop’s annual state of senior living and technology report, which represents a representative group of senior living community leaders. Researchers gathered responses from 100 senior living owner-operators and executives from a range of community sizes: large (20 or more communities), mid-size (five to 19 communities), and small (fewer than five communities) organizations.

“This year’s report demonstrates both the resilience of senior living operators and the immense opportunity technology presents to provide long-term value to these organizations,” LifeLoop Chief Technology Officer Dylan Conley stated.

“We’re incredibly optimistic about where senior living is headed and pleased to see the eagerness for data-driven decision-making and emerging technologies that can support that momentum, is reflected in this year’s report,” Conley added.

Recruitment and retention are still foremost in the minds of many operators. Indeed, 87% of respondents to the LifeLoop survey indicated that workforce shortages are affecting their ability to deliver high-quality experiences. Therefore, it is increasingly common for senior living communities to pursue tech-driven tools to address these staffing challenges.

Technology is a time-saver, according to respondents, for everything from engagement and activity planning to performing operational tasks.

“The technologies with the greatest overall usage today are solutions that help keep families and residents informed of activities and events: 63% of respondents currently leverage this type of tool, while 21% are planning to do so in the near future,” LifeLoop determined. “Similarly, solutions that facilitate communications are in demand: 57% report currently using them, and an additional 21% are planning to adopt one soon.”

The most sought-after technology among senior operators focuses on automating labor-intensive and information-sharing tasks, such as resident information collection, attendance tracking, maintenance requests and transportation management.

“Communities are actively leveraging the solutions they have in place today to help alleviate the burden on their workforce and solve staffing challenges,” LifeLoop said. “Respondents noted that staff spend the most time today curating specialized engagement experiences for residents and facilitating communications: 35% say creating activity calendars is the most labor-intensive task (this jumps to 52% of enterprise responses), and 30% say messaging and communicating with families is the most time-consuming task.”